Privacy Policy

We only collect information you choose to give us:

• Enquiry details — the name, email address, subject, and message you submit through our contact form.
• Messages you send us — anything you share when you contact us over WhatsApp or email, including your phone number.
• Basic technical data — our hosting provider records standard server logs, such as IP address and browser type, to keep the site running securely.

We do not run user accounts, take payments, or process orders on this website. We do not collect financial information, and we do not knowingly collect information from children.

To reply to your enquiry, prepare quotations, advise on product selection, and provide warranty or after-sales support. We also keep enquiry records for our own business accounts.

We do not use your details for automated decision-making or profiling.

This website does not use advertising cookies, analytics, or third-party tracking pixels. If we add analytics later, we will update this policy and, where required, ask for your consent first.

We do not sell, rent, or trade your personal information. It is shared only with the service providers that make our business work:

• WhatsApp (Meta) — if you contact us through the WhatsApp links on this site, that conversation is handled on Meta’s platform under their own privacy terms.
• Email providers — our enquiry inboxes are hosted with Google (Gmail).
• Website hosting — our hosting provider stores server logs on our behalf.

We may also disclose information where the law requires it.

We keep enquiry correspondence for as long as needed to serve you and to meet our record-keeping obligations, and delete it once it is no longer required. You can ask us to delete it sooner.

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to give you a copy of the information we hold about you, correct anything inaccurate, or delete it. You can also withdraw consent for us to keep contacting you.

Email us at the address below and we will respond within a reasonable period. If you are not satisfied with our response, you may raise a complaint with the Data Protection Board of India.

We take reasonable steps to protect your information, but no method of transmission over the internet is completely secure. Please avoid sending sensitive personal or financial details through the contact form.

We may update this policy from time to time. The revised version takes effect once published here, with the date at the top updated.

For any question about this policy, or to exercise the rights above:

• jailaxmilightingsolutions@gmail.com
• customercarerigo1@gmail.com
• WhatsApp / phone: +91 83690 51700